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Customer Connections Blog

Archive for July, 2009

Howard Dean Talks about the Health Care Debate

Posted on 29. Jul, 2009 by Don Peppers.

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According to Dr. Dean (yes, he’s an MD) the Republicans aren’t being serious in the current health care debate, so the so-called Blue Dog Democrats, more moderate than their Pelosi-led House brethren, are at least keeping Congress honest. He says he’s happy at least someone is raising the right issues, and of course one of [...]

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Social Media Explored at Brainstorm: tech

Posted on 29. Jul, 2009 by Don Peppers.

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At this session of Brainstorm: tech the panelists were Rob Carter, CIO at FedEx, and Reid Hoffman of Linked In. According to Hoffman, there is a whole arc of business now, with every individual becoming a kind of brand to himself or herself. This is a VERY insightful comment – people are “gradually” becoming their [...]

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Data, Data, Everywhere – But Not a Drop of Insight

Posted on 23. Jul, 2009 by Don Peppers.

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Just attended a session on “Remaking Digital Advertising,” featuring execs from AKQA, Omniture and Fox.  But the discussion focused primarily on metrics and measurements.
At one point one of the audience members asked a question that began with the observation that most CMOs out there aren’t really even interested in this stuff.  They don’t delve into [...]

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AOL’s New CEO Tim Armstrong – 100 Days on the Job

Posted on 23. Jul, 2009 by Don Peppers.

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Armstrong said he spent a lot of time in first three months just listening and visiting with partners, employees, etc.  He said it’s first about strategy, if we don’t have the right strategy we just won’t win.  Second piece is structure – do we have the right structure for the strategy.  Third, what’s the revenue [...]

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First Day of Brainstorm: Tech

Posted on 22. Jul, 2009 by Don Peppers.

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One of the best sessions of the day was the first one up, with Robert Iger, CEO of Disney.  He said some very common-sense things that I couldn’t help but agree with.  For instance, Iger thinks one of the biggest problems for a media firm in the future will be figuring out just how to [...]

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Pasadena: Full of Rich, Experiential People

Posted on 22. Jul, 2009 by Don Peppers.

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Went jogging today in Pasadena.  I took the five-mile course recommended by the hotel, up on Oak Knoll Drive, then right on California Ave, directly through the Cal Tech campus, around the back of Huntington Botanical Gardens, and back along Euston.  Sun came up over the mountains at 6:20, but by that time I was [...]

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Early Morning Fortune Brainstom: Tech

Posted on 22. Jul, 2009 by Don Peppers.

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One of the advantages of doing a conference on the left coast is that all of us folks from the right coast can get their regular business done before dawn!  I arrived yesterday at this very beautiful hotel property in Pasadena to cover the Brainstorm: Tech conference, which they’re still setting up in the Viennese [...]

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Don Peppers Guest Blogging on pbconnect.com for <i>Fortune</i> Brainstorm: Tech July 22

Don Peppers Guest Blogging on pbconnect.com for Fortune Brainstorm: Tech July 22

Posted on 16. Jul, 2009 by Pitney Bowes.

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View this video blog from Don Peppers, acclaimed author and a founding partner of Peppers & Rogers Group, on the upcoming Fortune Brainstorm: Tech event. Don will be blogging, tweeting and posting videos from the event with a focus on what this all means for the customer.

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