Innovation Connections | Fueling innovation through connections with customers and employees

Looking at the iPad not as a device but a solution

Posted on 01. Feb, 2010 by Tom Foth.

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So as to stay with the fashionable “in” blogger crowd, I’ve elected to comment on the new Apple iPad. But rather than looking at the iPad as a device, let’s look at iPad as a solution.
A little history is in order… Let’s go back to 1980’s and the development of the original Mac. It was [...]

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Your customer(s): their business and your innovation

Posted on 19. Jan, 2010 by Tom Foth.

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A discussion around the need for multicultural critical thinking and stakeholder analysis

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Customer Communications Management 2.0: Optimizing the Customer/Channel Mix

Posted on 03. Dec, 2009 by Bernie Gracy.

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I have had the privilege of working with some of the largest corporations and premier brands in the world in the strategy, conception, design, and implementation of a customer communications management platform. These efforts typically encompassed integrating customer master data, billing streams, regulatory content, marketing and promotional content, and relationship management content in physical and [...]

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Data Governance – It’s Everybody’s Business

Posted on 24. Sep, 2009 by PBBI.

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This post is written by Navin Sharma, Director of Product Management at Pitney Bowes.
Governance is defined as the act, process or power of governing. Stated a different way, governance is the system or method of management. For without governance, there would be chaos. Do you think there was appropriate governance on Wall Street?
Corporate governance [...]

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Not My Own Private Idaho

Posted on 21. Sep, 2009 by Bernie Gracy.

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The announcement of Pitney Bowes and Hewlett Packard’s strategic alliance in the transactional and transpromotional communications space was one of the big headlines that came out of Print ’09. There are now tremendous opportunities for Pitney Bowes to further improve our customer’s cost structure all-the-while helping our customers create revenue opportunities.
Our customers have been [...]