Tag Archives: Innovation
Posted on 16. Nov, 2011 by Brian Romansky.
Earlier this month I gave a presentation on employee innovation at the PDMA’s 35th Product Innovation Management Global Conference. I described how at Pitney Bowes we have engaged many of our 33,000 employees in solving some of the most important challenges and opportunities facing our business. Rather than cover the mechanics of our [...]
Posted on 26. Jul, 2010 by Tom Foth.
A podcast at the Harvard Business Review by Matthew Dixon, managing director of the Corporate Executive Board’s Sales and Service Practice was brought to my attention today. Entitled, “Why Delighting Your Customers Is Overrated” (http://s.hbr.org/b4BTUf), Dixon explains that there is an emerging trend for customer support organizations to set themselves up for “heroic saves” that [...]
Posted on 22. Jun, 2010 by Tom Foth.
During the World Innovation Forum in New York City I had an opportunity to interview Robert Brunner, a well known industrial designer and founder of Ammunition whose goal is to communicate strategic innovation through product design.
Posted on 22. Jun, 2010 by Bernie Gracy.
I had the opportunity to sit down and speak with Michael Howe, former Chief Executive Officer of MinuteClinic whose focus today is on transforming the health care delivery in the U.S.
Posted on 10. Jun, 2010 by Bernie Gracy.
In what can only be described as a Hyperthymic rant, Andreas Weigend, the former Chief Scientist at Amazon, gave us one of the key catchphrases of the conference – “Data is the digital air that we breathe.”
Everyone is a publisher. Every company is a publisher. In the 1990s Search helped us find stuff. In the [...]
Posted on 09. Jun, 2010 by Bernie Gracy.
The last session of Day I of the World Innovation Forum featured Biz Stone, co-founder and Creative Director at Twitter. Those of us in the Bloggers Hub who had issued more than 2,000 tweets sat in eager anticipation to hear words of wisdom from the co-creator of our platform for #WIF10 but also the platform [...]
Posted on 09. Jun, 2010 by Seema Winsor.
The first day of World Innovation Forum (WIF) 2010 was all about innovation diversity touching all segments of both the businesses and the customers. Although the example of Healthcare was used in most presentations, the guiding principles seemed to be easily transferable to any area of business. Intrigued and excited to explore the possibilities with [...]