Posted by Chuck Cordray on June 06, 2012
Production mail managers are being pulled in all directions. They need to figure out a way to deliver mail to customers through their preferred channels and boost efficiency and save money. Of the three, meeting the needs of customers can be the most challenging – and baffling.
We’ve seen more than a few cases where customers [...]
Posted by Chuck Cordray on December 12, 2011
It’s hard to ignore the changes taking place in the communications environment. Today consumers receive and send messages via a whole new set of tools. Consumers can surf the web on the road, use apps to make their lives easier, and the choice of devices – from mobile to tablet – is endless. As businesses [...]
Posted by Kevin Klein on February 07, 2011
In my role as a consultant, I have had the opportunity to sit with executives who are responsible for the document factory within their organizations and understand their business needs and strategies. Something amazing is happening: these executives are increasingly thinking out of the traditional box, going way beyond “I have to meet my [...]