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Creating Integrated Mail Systems: Technology with a Personal Touch

Posted by Chuck Cordray on June 06, 2012

Production mail managers are being pulled in all directions. They need to figure out a way to deliver mail to customers through their preferred channels and boost efficiency and save money. Of the three, meeting the needs of customers can be the most challenging – and baffling.
We’ve seen more than a few cases where customers [...]

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Shifting the View to 3D: The Future of Customer Communications

Posted by Chuck Cordray on December 12, 2011

It’s hard to ignore the changes taking place in the communications environment. Today consumers receive and send messages via a whole new set of tools. Consumers can surf the web on the road, use apps to make their lives easier, and the choice of devices – from mobile to tablet – is endless. As businesses [...]

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Don’t Drive By Looking Into the Rear View Mirror

Posted by Kevin Klein on February 07, 2011

In my role as a consultant, I have had the opportunity to sit with executives who are responsible for the document factory within their organizations and understand their business needs and strategies. Something amazing is happening: these executives are increasingly thinking out of the traditional box, going way beyond “I have to meet my [...]

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