Volly

The Tipping Point

Posted by Bernie Gracy on January 19, 2011

“The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire.”

- Malcolm Gladwell (The Tipping Point)

About 10 years ago, Malcolm Gladwell published his thesis that ideas “spread just like viruses do.” The Tipping Point is predicated on people, content (the idea), and context (situational environment). Last week, Pat McGrew tweeted that 300K Finnish Itella NetPosti users can now use their iPhone, iPad & Android to get access to invoices, payslips, and letters. On Friday, Norway Post announced that Norway Post is to launch a digital mail system, allowing customers to choose to receive mail in a digital mailbox as well as physically — with that digital mailbox based on a person’s street address and national ID number.

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This Volly Could Be THE Game Changer For All Players

Posted by John Schloff on January 05, 2011

Did you catch the headline in The Wall Street Journal yesterday? It was a masterpiece of simplicity: “Digital or Die.”

For the past 18 months, I have been immersed in a project to help Pitney Bowes create something completely digital, and completely new. Today, I experienced real joy as we announced this new service to the world. It’s called Volly™, and it promises to bring the real advantages of digital delivery and interaction to the medium of physical mail.

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Volly and Voltaire’s Vicissitude

Posted by Bernie Gracy on January 05, 2011

“If you wish to converse with me, define your terms”

- Voltaire

Having spent more than a decade in the high volume transaction output industry, I have witnessed numerous waves of innovation, automation, and optimization in how businesses communicate to their customers and prospects. These waves have levered information, document, IT, and production assets to streamline processes, wring out cost, improve integrity, refine targeting, increase relevance, and strengthen messaging in the never ending battle to optimize the customer/channel mix, lower the cost to serve, and yet maintain an ongoing profitable dialogue.

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The Volly Digital Service: Meeting Consumer Preferences for Secure, Multichannel Communication

Posted by Elizabeth Lee on January 02, 2011

Increasingly, consumers get to control how, when and where they receive communications. Surprising, many of these contacts still take the form of paper-based mailings:

• 84% of consumers receive paper statements
• 367 billion coupons were physically printed
• 13 billion catalogs were distributed

In total, this added up to over 170 billion pieces of physical mail last year. So, are your customers simply in love with paper? Not exactly.

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